How efficient is your Contact Center Reporting?
clear
CC4Teams natively offers historical and real-time reporting capabilities. It allows you to quickly and easily create, schedule, and view historical reports and real-time dashboards.
How effective is your reporting?
CC4Teams natively offers historical and real-time reporting capabilities. It allows you to quickly and easily create, schedule, and view historical reports and real-time dashboards.
How effective is your reporting?
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Transform insights from tremendous amounts of data into great business value
CC4Teams natively offers historical and real-time reporting capabilities
through its own Web Administration page.
Our contact center reporting software allows you to create, schedule,
and view historical reports (in Excel and PDF) and automatically send
them by e-mail. The real-time reporting tool also allows you to show
this information on wall- or dashboards. Alerts can be set on KPI thresholds,
with notifications in the CC4Teams clients or sent by e-mail.
Our contact center reporting software allows you to create, schedule and view historical reports (in Excel and PDF) and automaticlly send them by e-mail. The real-time reporting tool also allows you toshow this information on wall-or dashboards. Alerts can be set on KPI thresholds, with notification in the CC4Teams clients or send by e-mail.
CC4Teams intergraties Microsoft Power BI natively, which lets you access real-time information toidentify trends right away on all channels.
“Organizations with a strong focus on development, who employ people that are healthy and love working there and with enough confidence for trial and error, create movement.
André Wijnholds - IT Manager Perspectief
“We strongly believe that Customer Contact needs to be organized in the best possible way, thats why Nextel, one of Belgiums largest integrators, choose CC4ALL”
Bert Ceuppens - CCO Nextel Belgium
With Power BI in CC4Teams, you gain clear insights that can help you to take immediate action. All relevant information such as handled calls, waiting, or abandoned calls in one dashboard.
Visualizes clear and interactively
Drill down to customer level in a few clicks
Gain insights from tremendous amounts of data
Discover CONTACTCENTER4ALL
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